{"id":4602,"date":"2025-06-24T03:19:43","date_gmt":"2025-06-24T03:19:43","guid":{"rendered":"https:\/\/myretoy.com\/?page_id=4602"},"modified":"2025-07-31T12:32:18","modified_gmt":"2025-07-31T12:32:18","slug":"shopping-process-after-sales-service","status":"publish","type":"page","link":"https:\/\/kkgoolgfoot.com\/de\/shopping-process-after-sales-service\/","title":{"rendered":"Bestell- und Kundendienst"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4602\" class=\"elementor elementor-4602\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e38cf08 e-flex e-con-boxed e-con e-parent\" data-id=\"5e38cf08\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17b8008e elementor-widget elementor-widget-text-editor\" data-id=\"17b8008e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h3 class=\"wp-block-heading\" data-start=\"145\" data-end=\"179\"><strong data-start=\"149\" data-end=\"177\">1. Bestellvorgang<\/strong><\/h3>\n<ol data-start=\"180\" data-end=\"848\">\n<li data-start=\"180\" data-end=\"314\">\n<p data-start=\"183\" data-end=\"314\"><strong data-start=\"183\" data-end=\"210\">W\u00e4hlen Sie Ihre Artikel aus<\/strong><br data-start=\"210\" data-end=\"213\" \/>St\u00f6bern Sie in unserem Angebot <strong data-start=\"232\" data-end=\"244\">Gesch\u00e4ft<\/strong> und w\u00e4hle das Fu\u00dfballtrikot oder den gew\u00fcnschten Artikel aus.<\/p>\n<\/li>\n<li data-start=\"315\" data-end=\"414\">\n<p data-start=\"318\" data-end=\"414\"><strong data-start=\"318\" data-end=\"339\">In den Warenkorb legen<\/strong><br data-start=\"339\" data-end=\"342\" \/>Klicken Sie auf <strong data-start=\"357\" data-end=\"378\">In den Warenkorb legen<\/strong> Um Ihre Auswahl zu speichern.<\/p>\n<\/li>\n<li data-start=\"415\" data-end=\"522\">\n<p data-start=\"418\" data-end=\"522\"><strong data-start=\"418\" data-end=\"443\">\u00dcberpr\u00fcfen Sie Ihren Warenkorb<\/strong><br data-start=\"443\" data-end=\"446\" \/>Gehen Sie zu Ihrem Warenkorb, um Gr\u00f6\u00dfe, Menge und Preis zu \u00fcberpr\u00fcfen.<\/p>\n<\/li>\n<li data-start=\"523\" data-end=\"633\">\n<p data-start=\"526\" data-end=\"633\"><strong data-start=\"526\" data-end=\"548\">Zur Kasse gehen<\/strong><br data-start=\"548\" data-end=\"551\" \/>Geben Sie Ihre Lieferdaten ein und w\u00e4hlen Sie Ihre Zahlungsmethode.<\/p>\n<\/li>\n<li data-start=\"634\" data-end=\"733\">\n<p data-start=\"637\" data-end=\"733\"><strong data-start=\"637\" data-end=\"658\">Sichere Zahlung<\/strong><br data-start=\"658\" data-end=\"661\" \/>Bezahlen Sie \u00fcber unsere sicheren Zahlungspartner.<\/p>\n<\/li>\n<li data-start=\"734\" data-end=\"848\">\n<p data-start=\"737\" data-end=\"848\"><strong data-start=\"737\" data-end=\"765\">Auftragsbest\u00e4tigung<\/strong><br data-start=\"765\" data-end=\"768\" \/>Sie erhalten eine Best\u00e4tigungs-E-Mail mit Ihren Bestelldetails.<\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"850\" data-end=\"853\" \/>\n<h3 data-start=\"855\" data-end=\"878\"><strong data-start=\"859\" data-end=\"876\">2. Versand<\/strong><\/h3>\n<ul data-start=\"879\" data-end=\"1075\">\n<li data-start=\"879\" data-end=\"939\">\n<p data-start=\"881\" data-end=\"939\">Bestellungen werden bearbeitet unter <strong data-start=\"914\" data-end=\"936\">1 bis 3 Werktage<\/strong>.<\/p>\n<\/li>\n<li data-start=\"940\" data-end=\"1023\">\n<p data-start=\"942\" data-end=\"1023\">Lieferung in Frankreich in der Regel innerhalb <strong data-start=\"980\" data-end=\"1003\">7 bis 15 Werktage<\/strong> nach dem Versand.<\/p>\n<\/li>\n<li data-start=\"1024\" data-end=\"1075\">\n<p data-start=\"1026\" data-end=\"1075\">Sie erhalten eine Sendungsverfolgungsnummer per E-Mail.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1077\" data-end=\"1080\" \/>\n<h3 data-start=\"1082\" data-end=\"1114\"><strong data-start=\"1086\" data-end=\"1112\">3. Kundendienst<\/strong><\/h3>\n<h4 data-start=\"1116\" data-end=\"1155\"><strong data-start=\"1121\" data-end=\"1153\">a) R\u00fcckgabe und Erstattung<\/strong><\/h4>\n<ul data-start=\"1156\" data-end=\"1484\">\n<li data-start=\"1156\" data-end=\"1280\">\n<p data-start=\"1158\" data-end=\"1280\">Du hast <strong data-start=\"1175\" data-end=\"1187\">14 Tage<\/strong> Nach Erhalt des Artikels ist dieser ungetragen, ungewaschen und mit intakten Etiketten zur\u00fcckzusenden.<\/p>\n<\/li>\n<li data-start=\"1281\" data-end=\"1368\">\n<p data-start=\"1283\" data-end=\"1368\">Die Kosten f\u00fcr die R\u00fccksendung tr\u00e4gt der Kunde, au\u00dfer im Falle eines Fehlers unsererseits.<\/p>\n<\/li>\n<li data-start=\"1369\" data-end=\"1484\">\n<p data-start=\"1371\" data-end=\"1484\">Die R\u00fcckerstattung wird innerhalb von <strong data-start=\"1406\" data-end=\"1429\">7 bis 10 Werktage<\/strong> nach Erhalt und Pr\u00fcfung des zur\u00fcckgesandten Produkts.<\/p>\n<\/li>\n<\/ul>\n<h4 data-start=\"1486\" data-end=\"1508\"><strong data-start=\"1491\" data-end=\"1506\">b) B\u00f6rsen<\/strong><\/h4>\n<ul data-start=\"1509\" data-end=\"1645\">\n<li data-start=\"1509\" data-end=\"1645\">\n<p data-start=\"1511\" data-end=\"1645\">F\u00fcr einen Umtausch (Gr\u00f6\u00dfe oder Modell) senden Sie den Artikel gem\u00e4\u00df unserer R\u00fcckgaberichtlinie zur\u00fcck und geben Sie anschlie\u00dfend eine neue Bestellung auf.<\/p>\n<\/li>\n<\/ul>\n<h4 data-start=\"1647\" data-end=\"1702\"><strong data-start=\"1652\" data-end=\"1700\">c) Fehlerhafte Produkte oder Bestellfehler<\/strong><\/h4>\n<ul data-start=\"1703\" data-end=\"1933\">\n<li data-start=\"1703\" data-end=\"1838\">\n<p data-start=\"1705\" data-end=\"1838\">Kontaktieren Sie umgehend unseren Kundenservice unter <strong data-start=\"1752\" data-end=\"1779\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1754\" data-end=\"1777\">support@kkgoolgfoot.com<\/a><\/strong> mit Ihrer Bestellnummer und Fotos des Problems.<\/p>\n<\/li>\n<li data-start=\"1839\" data-end=\"1933\">\n<p data-start=\"1841\" data-end=\"1933\">Wir \u00fcbernehmen die Kosten f\u00fcr R\u00fccksendung oder Ersatzlieferung im Falle eines best\u00e4tigten Fehlers.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1935\" data-end=\"1938\" \/>\n<h3 data-start=\"1940\" data-end=\"1975\"><strong data-start=\"1944\" data-end=\"1973\">4. Kontaktieren Sie den Kundenservice.<\/strong><\/h3>\n<p data-start=\"1976\" data-end=\"2075\">\ud83d\udce7 <strong data-start=\"1979\" data-end=\"1989\">E-Mail<\/strong> : <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1992\" data-end=\"2015\">support@kkgoolgfoot.com<\/a><br data-start=\"2015\" data-end=\"2018\" \/>Wir antworten \u00fcblicherweise unter <strong data-start=\"2051\" data-end=\"2072\">24 Gesch\u00e4ftszeiten<\/strong>.<\/p>\n<ul class=\"wp-block-list\"><\/ul>\n<!-- \/wp:list -->\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>1. Processus de commande Choisissez vos articlesParcourez notre Boutique et s\u00e9lectionnez le maillot ou l\u2019article de football de votre choix. Ajoutez au panierCliquez sur Ajouter au panier pour enregistrer votre s\u00e9lection. V\u00e9rifiez votre panierAcc\u00e9dez \u00e0 votre panier pour v\u00e9rifier la taille, la quantit\u00e9 et le prix. Passez \u00e0 la caisseRenseignez vos coordonn\u00e9es de livraison et [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4602","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kkgoolgfoot.com\/de\/wp-json\/wp\/v2\/pages\/4602","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kkgoolgfoot.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kkgoolgfoot.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kkgoolgfoot.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kkgoolgfoot.com\/de\/wp-json\/wp\/v2\/comments?post=4602"}],"version-history":[{"count":5,"href":"https:\/\/kkgoolgfoot.com\/de\/wp-json\/wp\/v2\/pages\/4602\/revisions"}],"predecessor-version":[{"id":6612,"href":"https:\/\/kkgoolgfoot.com\/de\/wp-json\/wp\/v2\/pages\/4602\/revisions\/6612"}],"wp:attachment":[{"href":"https:\/\/kkgoolgfoot.com\/de\/wp-json\/wp\/v2\/media?parent=4602"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}